RESUME
EXPERIENCE
Planned Parenthood of Greater New York
New York, NY.
Associate, Development Operations
October 2024 - Present
• Process donations, manage data entry, ensure data integrity, and reporting consistency
• Collaborate with the finance department to reconcile donor responses with received payments, preparing reports for financial oversight
• Maintain donor records by updating critical information such as addresses and preferences, supporting high-quality donor engagement
• Provide administrative support for the Development team by handling donor inquiries, monitoring communications, and managing ongoing projects
National Trust for Historic Preservation
New York, NY.
Planned Giving Intern
June 2024 - August 2024
• Develop a comprehensive Stewardship Plan, including actionable suggestions to enhance donor engagement and retention
• Update ROI Revolution CRM with current donor’s planned gifts, providing a more transparent financial outlook
• Establish a centralized repository for all planned gifts by the donor, streamlining access and efficiency during bequest processing
• Outline a strategic Growth Plan with detailed suggestions, identifying critical opportunities for streamlined processes
Doctors Without Borders/Médecins Sans Frontières - USA
New York, NY.
Planned Giving Audience Intern
August 2023 - March 2024
• Contributed to donor stewardship efforts, including mailing letters, packages, handwritten notes, and other correspondences
• Communicate effectively via telephone with prospects, donors, and their representatives
• Assisted with the planning and execution of scheduled events and other cultivation activities for the Planned Giving team
• Supported ongoing projects of the Planned Giving team
lululemon Studio
New York, NY.
Process Facilitator
August 2022 - June 2023
• Work cross-functionally with Process Team, Training Team, and Managers to create new SOP for the Customer Experience Team
• Maintain the Customer Experience database in Guru and TextExpander to reflect updated processes or language
• Reevaluate the current SOP and suggest updates to simplify processes and language with a bottom-up mentality
• Communicate any foreseen roadblocks to the new SOP and provide multiple potential solutions to elevate the issue
Customer Experience Associate
October 2021 - June 2023
• Educate potential members with expert knowledge of our product offering
• Problem-solve issues such as order cancelations and order return through reverse selling
• Effectively communicate feedback from members or between teams cross-functionally
• Maintain professional communication through emails, chat, and phone calls
lululemon Athletica
New York, NY.
Educator
Nov. 2016 – October 2020,
May 2021 – October 2021
• Educate guests, recommend a product, encourage the purchase & process the transaction by connecting one-on-one
• Manage inventory levels on the floor via restocking, destocking, processing shipments & assisting in weekly inventory
• Approach each shift with a “What can I do?” attitude to produce successful outcomes
• Work as a team to meet goals, complete opening/closing duties & successfully deliver top-tier service
October 2020 - May 2021
Key Leader (Contract)
• Strategically manage day-to-day operations of the sales floor and backroom with 360-vision
• Mentor team members through feedback, training & one-on-one coaching
• Leverage tools to achieve daily & weekly sales targets, labor demand, and budget management
• Enforce team compliance with SOP, time integrity, and Health & Safety standards
Giorgio Armani Inc.
New York, NY.
Assistant Sales
Manager, Wholesale
January 2019 - July 2019
• Managed and strategized seasonal Armani Exchange buys for Amazon, AAFES, DFASS, Jimmy Jazz, and all specialty accounts
• Strategized for the successful growth of top accounts, including swaps & RTVs, to optimize positive margins
• Cultivated successful account-brand relationships through product knowledge sessions instore
• Communicate effectively with trade marketing, operations, and logistics to further boost in-season potential
Yigal Azrouël
New York, NY.
Account Executive,
Wholesale (Contract)
Nov. 2018 - January 2019
• Assisted Sales Director with Pre-Fall 2019 showroom appointments
• Researched, pitched, and followed up with potential new or former accounts worldwide
• Prepared all account notes, major accounts selection files, production feedback notes, and absentee package for PF19
• Maintained showroom and model's appearance at all times to aline with the Yigal Azrouël esthetic
Parke & Ronen
New York, NY.
Account Executive, Wholesale
August 2022 - June 2023
• Managed and strategized seasonal buys for all accounts based on previous seasons and knowledge of stores clientele needs
• Focused on ongoing research into prospective account growth worldwide and the conversion of prospects into active accounts
• Cultivated successful account-brand relationships through product knowledge sessions, trunk shows, and in-store events
• Effectively communicate any design feedback and needs to the design team, CEO & COO
Junior Account Executive, Wholesale
October 2021 - June 2023
• Worked under the supervision of the CEO to manage and strategize seasonal buys for all accounts
• Planned/executed bi-annual trade shows in Las Vegas & New York for a team of three
• Managed all purchase order acquisition and data entry for all reorders & seasonal orders
Citizen Clothing Inc.
San Francisco, CA
Buyer/Manager
April 2014 - April 2016
• Hired, trained, motivated, and managed a qualified sales team that effectively represented the Citizen brand to our customers
• Curated over 35+ key vendor relationships while continually researching and forging new partnerships
• Worked closely with CEO, CFO & GM to review financials, build future sales plans and business strategies
Visual Merchandiser
January 2013 - April 2014
• Merchandised the entire store multiple times a week to increase sales
• Analyzed sales reports to determine slow-moving products and merchandise to boost sell-through
• Planned out future window themes, executed per new merchandise arrivals and on budget
Retail Sales Associate
August 2012 - January 2013
• Connected with customers on a personal level to understand their needs/desires for their shopping experience
• Wide understanding of salesmanship, product, inventory data systems, and time management
• Focused on teamwork, sales, and the overall customer experience
Mark Perkins Consulting
San Francisco, CA
Executive Assistant
May 2013 - April 2016
• Managed a fast-paced office for the CEO, including multiple calendars, travel schedules, and deliveries
• Edited and updated communication-based programs for curtailed delivery to corporate partners
• Facilitated daily errands or tasks as needed for the CEO
Nordstrom
San Francisco, CA
Retail Sales Associate
September 2011 - July 2012
• Wardrobed customers from head to toe, executing a “one-stop, shop,” while making the best wardrobe choices
• Merchandised Boys, Girls & Infant sales floor regularly before store opening
• Promoted to Peek Specialist shortly after joining the team – 1st in Northern California
Saks Fifth Avenue
San Francisco, CA
Locator
July 2011 - September 2011
• Located requested merchandise throughout the store and completed orders placed by other Saks Fifth Avenue locations.
• Participated in transfers and RTVs as needed.
Sales Support Team Member
• Processed inbound merchandise, placement, and presentation of merchandise on the Couture/Gold Range floor.
• Participated in floor moves, markdowns, transfers, and RTVs.
Houston, TX.
December 2010 - July 2011
Abercrombie & Fitch
Houston, Texas
Impact Team Member
April 2010 - December 2010
Forever Gifts
Baytown, Texas
Retail Sales Associate
May 2008 - December 2010
EDUCATION
Columbia University in the City of New York
New York, NY.
Bachelor of Arts in Political Science
Borough of Mahattan Community College
New York, NY.
Associate of Arts in Liberal Arts, with Honors
APTITUDES
Google Workspace
ROI Revolution CRM
Shopify
Microsoft Office 365
Salesforce NPSP
Stripe
VOLUNTEER
Human Rights Campaign
New York, NY.
Community Outreach Volunteer
June 2023
New York City Gay Men's Chorus
New York, NY.
Tenor 1 Lower
August 2016 - June 2018
Notable Achievement:
-
Demi Lovato's Tell Me You Love Me World Tour
San Francisco Gay Men's Chorus
San Francisco, CA.
Tenor 1 Upper
August 2012 - June 2015
Notable Achievements:
-
Andrew Lippa's I Am Harvey Milk album (view on iTunes)
-
SFGMC's Passion: Songs of Love & Life album (view on iTunes)
When love and skill work together, expect a masterpiece. – John Ruskin