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RESUME

EXPERIENCE

National Trust for Historic Preservation

New York, NY.

Development Intern, Planned Giving

June 2024 - Present

• Develop a comprehensive Stewardship Plan, including actionable suggestions to enhance donor engagement and retention

• Update ROI Revolution CRM with current donor’s planned gifts, providing a more transparent financial outlook

• Establish a centralized repository for all planned gifts by the donor, streamlining access and efficiency during bequest processing

• Outline a strategic Growth Plan with detailed suggestions, identifying critical opportunities for streamlined processes

Doctors Without Borders/Médecins Sans Frontières - USA

New York, NY.

Development Intern, Planned Giving

August 2023 - March 2024

• Contributed to donor stewardship efforts, including mailing letters, packages, handwritten notes, and other correspondences

• Communicate effectively via telephone with prospects, donors, and their representatives

• Assisted with the planning and execution of scheduled events and other cultivation activities for the Planned Giving team

• Supported ongoing projects of the Planned Giving team

lululemon Studio

New York, NY.

Process Facilitator

August 2022 - June 2023

• Work cross-functionally with Process Team, Training Team, and Managers to create new SOP for the Customer Experience Team

• Maintain the Customer Experience database in Guru and TextExpander to reflect updated processes or language
• Reevaluate the current SOP and suggest updates to simplify processes and language with a bottom-up mentality
• Communicate any foreseen roadblocks to the new SOP and provide multiple potential solutions to elevate the issue

Customer Experience Associate

October 2021 - June 2023

• Educate potential members with expert knowledge of our product offering
• Problem-solve issues such as order cancelations and order return through reverse selling 
• Effectively communicate feedback from members or between teams cross-functionally 
• Maintain professional communication through emails, chat, and phone calls

 

lululemon Athletica

New York, NY.

Educator

Nov. 2016 – October 2020,

May 2021 – October 2021

• Educate guests, recommend a product, encourage the purchase & process the transaction by connecting one-on-one
• Manage inventory levels on the floor via restocking, destocking, processing shipments & assisting in weekly inventory
• Approach each shift with a “What can I do?” attitude to produce successful outcomes
• Work as a team to meet goals, complete opening/closing duties & successfully deliver top-tier service

October 2020 - May 2021

Key Leader

(Contract)
 

• Strategically manage day-to-day operations of the sales floor and backroom with 360-vision
• Mentor team members through feedback, training & one-on-one coaching
• Leverage tools to achieve daily & weekly sales targets, labor demand, and budget management 
• Enforce team compliance with SOP, time integrity, and Health & Safety standards

Giorgio Armani Inc.

New York, NY.

Assistant Sales

Manger, Wholesale

January 2019 - July 2019

• Managed and strategized seasonal Armani Exchange buys for Amazon, AAFES, DFASS, Jimmy Jazz, and all specialty accounts
• Strategized for the successful growth of top accounts, including swaps & RTVs, to optimize positive margins
• Cultivated successful account-brand relationships through product knowledge sessions instore
• Communicate effectively with trade marketing, operations, and logistics to further boost in-season potential

Yigal Azrouël

New York, NY.

Account Executive,

Wholesale (Contract)

Nov. 2018 - January 2019

• Assisted Sales Director with Pre-Fall 2019 showroom appointments
• Researched, pitched, and followed up with potential new or former accounts worldwide
• Prepared all account notes, major accounts selection files, production feedback notes, and absentee package for PF19
• Maintained showroom and model's appearance at all times to aline with the Yigal Azrouël esthetic

Parke & Ronen

New York, NY.

Account Executive, Wholesale

August 2022 - June 2023

• Managed and strategized seasonal buys for all accounts based on previous seasons and knowledge of stores clientele needs
• Focused on ongoing research into prospective account growth worldwide and the conversion of prospects into active accounts

• Cultivated successful account-brand relationships through product knowledge sessions, trunk shows, and in-store events
• Effectively communicate any design feedback and needs to the design team, CEO & COO

Junior Account Executive, Wholesale

October 2021 - June 2023

• Worked under the supervision of the CEO to manage and strategize seasonal buys for all accounts

• Planned/executed bi-annual trade shows in Las Vegas & New York for a team of three
• Managed all purchase order acquisition and data entry for all reorders & seasonal orders

Citizen Clothing Inc.

San Francisco, CA

Buyer/Manager

April 2014 - April 2016

Hired, trained, motivated, and managed a qualified sales team that effectively represented the Citizen brand to our customers​

Curated over 35+ key vendor relationships while continually researching and forging new partnerships

Worked closely with CEO, CFO & GM to review financials, build future sales plans and business strategies

Visual Merchandiser

January 2013 - April 2014

Merchandised the entire store multiple times a week to increase sales

Analyzed sales reports to determine slow-moving products and merchandise to boost sell-through

Planned out future window themes, executed per new merchandise arrivals and on budget

Retail Sales Associate

August 2012 - January 2013

• Connected with customers on a personal level to understand their needs/desires for their shopping experience
• Wide understanding of salesmanship, product, inventory data systems, and time management
• Focused on teamwork, sales, and the overall customer experience

Mark Perkins Consulting

San Francisco, CA

Executive Assistant

May 2013 - April 2016

Managed a fast-paced office for the CEO, including multiple calendars, travel schedules, and deliveries

Edited and updated communication-based programs for curtailed delivery to corporate partners

Facilitated daily errands or tasks as needed for the CEO

Nordstrom

San Francisco, CA

Retail Sales Associate

September 2011 - July 2012

• Wardrobed customers from head to toe, executing a “one-stop, shop,” while making the best wardrobe choices
• Merchandised Boys, Girls & Infant sales floor regularly before store opening
• Promoted to Peek Specialist shortly after joining the team – 1st in Northern California

Saks Fifth Avenue

San Francisco, CA

Locator

July 2011 - September 2011

• Located requested merchandise throughout the store and completed orders placed by other Saks Fifth Avenue locations.

• Participated in transfers and RTVs as needed.

Sales Support Team Member

• Processed inbound merchandise, placement, and presentation of merchandise on the Couture/Gold Range floor.
• Participated in floor moves, markdowns, transfers, and RTVs.

December 2010 - July 2011

Houston, TX.

Abercrombie & Fitch

Houston, Texas

Impact Team Member

April 2010 - December 2010

Forever Gifts

Baytown, Texas

Retail Sales Associate

May 2008 - December 2010

EDUCATION

Columbia University in the City of New York

New York, NY.

Bachelor of Arts in Political Science

Borough of Mahattan Community College

New York, NY.

Associate of Arts in Liberal Arts, with Honors

APTITUDES

Google Workspace

ROI Revolution CRM

Shopify

Microsoft Office 365

Salesforce NPSP

Stripe

VOLUNTEER

Human Rights Campaign

New York, NY.

Community Outreach Volunteer

June 2023 - Present

New York City Gay Men's Chorus

New York, NY.

Tenor 1 Lower

August 2016 - June 2018

Notable Achievement: 

  • Demi Lovato's Tell Me You Love Me World Tour

San Francisco Gay Men's Chorus

San Francisco, CA.

Tenor 1 Upper

August 2012 - June 2015

Notable Achievements: 

When love and skill work together, expect a masterpiece. – John Ruskin

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